Vehicles are one of the single largest investments most individuals will ever make in their lifetime.  Typically, they are second in magnitude, only to the purchase of a home.  When something goes awry with your second largest investment, a litany of emotions and eleventh-hour schedule alterations are inevitable.  The only thing that could possibly make the entire ordeal worse, is subsequently realizing that the shop you've chosen to restore your vehicle to its previous, operational state, is one that lacks all ability to communicate clearly, provide accurate timelines, and fix it appropriately the first time around.  The disdain I have for this type of environment is unparalleled and I will always point it out in derision.  While my operation is small-scale, the processes I have in place are designed to directly address the aforementioned deficiencies we've all experienced in these shops.

 Not unrelated to these deficiencies, the service and repair industry is hamstrung by the "Unattainable Triangle".  When a shop fails the customer expectation, it is virtually always a result of delivering one of the fast sides of the triangle.  I relay this information to shed light on the detriments of expeditious repairs.  Here, in this business, speed is inconsequential.  Automotive repairs made in haste are invariably inferior, whether you know it or not.